Shipping FAQ

Canada / International Shipping: We are not responsible for the custom / duty fees for shipping outside of the US. Customers are responsible for shipping fees and all other applicable fees (unless Duties Paid option was selected at checkout).

Tracking number says delivered but you cant locate the package- What should you do?

If we file a claim with USPS and your tracking number says delivered, the claim will be denied and closed by USPS. We recommend that you check with neighbors, spouse, children, or roommates.  You can also talk with your local postal delivery person and visit your post office.  Sometimes USPS can track the GPS coordinates of the location where the package was scanned as delivered and track down the package. 

If you suspect theft, please contact your local authorities.  

We are not responsible for lost or stolen packages. once the tracking has stated that the package has been delivered. All packages purchased with USPS shipping label are priority mail and will have tracking number included with your shipping notification. If the package is lost in transit, we will help as much as possible to try and locate the package. We will also file a claim for you if the package has not showed up and does not say delivered on the tracking number. If the claim is approved, we will refund you the cost of your order as well as shipping. If the tracking number states that it has been delivered, we recommend that you get in contact with the USPS directly with your tracking number to have them help locate your package.